When making a purchase from NGF Play Ltd on-line you have the right to cancel your order for any reason providing written notice is given to NGF Play Ltd within 14 days of receiving the goods -This can be by email.

You must return the complete order to NGF Play Ltd at your expense within a further 14 days.

On receipt of the order a refund will be given to the full cost of the original order.

This will only be payable to the original purchaser of the equipment.

You can also request that an item is replaced in the first six months if the item can be proved to have been faulty at the time of purchase.

Shakes that may appear in the timber are a natural phenomenon and do not constitute a fault.